Frequently Asked Questions
No, we currently do not ship orders outside of the United States. We apologize for the inconvenience.
It will depend on where you are. Order processing can take up to 3 business days and shipping can take up to 7 business days to arrive. Delivery details will be provided in your confirmation email.
At Scentvista, we are dedicated to delivering exceptional fragrances that are of the highest quality, ensuring each product is brand new, carefully crafted, and sealed for your safety and satisfaction. For health and safety reasons, we are unable to accept returns or offer refunds once an item has been opened.
This policy ensures that every fragrance you receive remains pristine, unused, and safe for your enjoyment. If you receive a product that has been damaged in transit, please do not break the seal on the product packaging in order to ensure a smooth and efficient refund process. If you experience any issues with your order, such as receiving a damaged or defective item, please contact our customer service team within 7 days of receipt. We will be delighted to assist you with a replacement or exchange.
We sincerely appreciate your understanding and support as we continue to provide only the finest fragrances to our customers.
No, our fragrances do not contain harmful phthalates or parabens.
We recommend using the scent cards and swabs, but you can also use cotton balls or pads.
Yes, your spray bottles are reusable. We recommend washing it out with isopropyl alcohol before refilling it.
Still Have Questions?
We’re here to help you every step of the way.